7 days to change your mind ! 

You have the right to change your mind, quietly try your product and get a quick return within seven (7) days upon receipt of your item, we offer a three month credit to use on our site.

We strongly advise you during the reception, to check well in the presence of the deliveryman the general condition of the parcel. In case of anomaly, you have seven (7) working days from the day of receipt of your order to contact our Customer Service so that an advisor can register your application and provide you with a return number.

Thank you to return the intact and complete items in their original packaging (with labels with their references), accompanied by the return slip (see details below), within 7 days after receipt of your package.

 - For a size problem, you have 7 days, after receiving the product, to send it back. You must inform customer service by calling or sending an email.

 - For a problem of model, you have 48h, after reception of the product, to return it. You must inform customer service by calling or sending an email.

 - For any other reasons, you must contact customer service to explain the reasons for your return of items. You have a maximum delay of 7 days.

It should be noted that the brand Finezine does not refund for a return of article. we will send you a usable credit for 3 months on our site. Beyond these deadlines, we could no longer accept an order with this credit.

We strongly advise you during the reception, to check well in the presence of the deliveryman the general condition of the parcel. In case of anomaly, you have seven (7) working days from the day of receipt of your order to contact our Customer Service so that an advisor can register your application and provide you with a return number.

In accordance with the legal provisions, you can use your right of withdrawal of seven (7) days from the validation of your order to cancel your order or to return, at your expense, items that do not satisfy you provided that they have not been degraded and are returned in their original packaging. You will be refunded within a maximum of fifteen (15) days from the acceptance of the return, by a credit of an amount equal to your order and valid on all the products of the site.

Article return

To return an item, thank you for contacting our Customer Service by phone or email.
Items must be returned, at your expense:

 - In their original packaging and packing at the address indicated below or communicated by Customer Service

 - In new condition, without damage, and suitable for resale

 - With all their accessories

 - The labels must be intact and attached to the products.

In order to ensure a fast processing of your return, remember to insert in your package the return e-mail that will be sent to you by the Customer Service. If you do not have a printer, please write your order number, return authorization number and the codes of the items to be returned.

Reimbursement

Refund is an asset that you can use on the site for future purchases. No papers and therefore no losses, find your assets and vouchers on your Finezine customer area 24 hours a day, in the "Your Account" section.

Generally, refunds are processed within a maximum of thirty (30) business days of receiving your items.

Customer service at your disposal !

You can call us on +212 5 22 95 86 99, from Monday to Friday from 10:30 to 13:00 and from 16:00 to 19:00.

You can write to us 7d / 7, 24h / 24: contact@finezine.com

In case of contact by Email, please indicate in the object your order number and your contact information. Generally, we will respond within two (2) business days of receiving your email.